Sage Customer Relationship Management Software

SageCRM is an easy-to-use, fast-to-deploy, feature-rich Customer Relationship Management solution with out-of-the-box, but configurable business process automation. With SageCRM, you can quickly analyse, manage, and synchronise sales, marketing and customer care activities across all points of contact, giving you true business visibility.

SageCRM integrates with other applications through a sophisticated, yet easy-to-use Web services interface, delivering real business management advantages to customers. Designed to improve business relationships with every interaction, SageCRM uses industry-leading technology to foster better business practices and effortless information exchange throughout your organisation.

Benefits:

• Build long-lasting customer loyalty and retention
• Analyse, forecast, and report on key sales data
• Quickly analyse, manage, and synchronise sales, marketing, and customer care activities across all points of contact
• Easily identify, execute, and replicate effective marketing initiatives across your sales channels
• Empower your staff with enterprise-wide access to vital customer, partner and prospect information
• Assign, schedule and track marketing campaign activities, and measure the performance of every campaign
• Access relevant customer data in real time including purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, and sales opportunities

Integration With Back-office Accounting and Business Automation Applications
SageCRM is natively integrated with Sage Accpac accounting applications and offers integration with legacy systems; back-office systems, other corporate databases, partner information systems and public information systems.

Sage Accpac ERP is based on an Internet architecture which includes three distinct layers – Interface Services, Business Logic Services and Database Access Services. Integration Services links these three layers with the three layers of the SageCRM Internet architecture, providing bi-directional communication between the two applications. 

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Mister MINIT Case Study